Returns Policy
Please note that Special Order items carry the following strict conditions of sale:
- Special Order items are NOT eligible for change of mind returns. This does not include returns related to faulty goods and/or warranties.
- Special Order items need to be sourced and or manufactured. In most cases there is typically a delay of upto 5 business days. In some circumstances, often out of our control, this time frame may exceed 5 business days. Should your order face a significant delay we will inform you.
- Once a Special Order has been made, we are unable to cancel the order. Please consider this carefully before placing such an order.
WARRANTY
DEA Performance will repair or replace any product returned to them within the specified warranty period by the original purchasing consumer should the product be found to be defective in materials or workmanship subject to the following conditions;
1) If the part has been damaged by accident, misuse, improper installation or application or operation, lack of maintenance or corroded due to exceptional circumstances or any cause beyond the control of DEA Performance, the warranty becomes null and void. This warranty does not apply to any additions such as chrome extension pipes, hangers, brackets, or clamps.
2) Mufflers and/or Exhausts which have been subject to a back-fire (internal explosion) are not covered by the warranty. Performance systems, unless otherwise advised by DEA Exhausts, are for off-road use only. In late model vehicles the installation of an aftermarket exhaust system and/or components (i.e headers, performance cats and dump-pipes) may trigger the check engine warning light. If this were to occur we’d recommend consulting a performance tuning specialist to have an ECU tuning on your vehicle.
3) DEA Performance will not be responsible for any cost in connection with freight or postage, or for the expense necessary to dismantle the exhaust system, replace the part in position and/or re-assemble.
4) The claim for warranty will not be accepted unless it is accompanied by the original invoice confirming date and place of purchase.
5) The benefits conferred by this warranty are in addition to all other rights or remedies in respect of the product which the consumer has under the Trade Practices Act and any similar State or Territory Laws.
6) The Seller shall not be liable for any claim, loss or expense of any nature whatsoever which arises on or after the expiration of seven days from the date of delivery once the products have been fixed or otherwise there shall be deemed to have been complete and unqualified acceptance of the products.
7) “The Seller will not admit any liability which would exceed the cost of replacement of the subject goods and shall not in any event be liable for any contingent or indirect special or punitive damages arising in any way whatsoever in relation thereto and the Buyer acknowledges that this is an express condition and limitation of liability and agrees to limit any claim accordingly. No other term, condition, warranty, representation, agreement or understanding of any nature whatsoever, express or implied, in any way extending to or otherwise relating to or binding on the Seller in relation to such Sale other than these terms and any term or other terms which the Seller agrees in writing to be bound by is made or given."
8) The warranty period of time varies up to 5 years dependant on the respective product in concern. For specific clarification on products being purchased please contact us on 039793 9916
RETURNS
Only damaged or faulty products will be accepted for return upon prior arrangement with DEA Performance staff. Products are required to be inspected prior to a refund/or product exchange being authorised.
Please Contact Us to discuss/assess the matter prior to returning any products.
In the event of the return of goods, all products and respective components must be returned to us within 30 days of delivery. They must be unused, undamaged, unaltered & within original packaging.
The buyer accepts responsibility for all return postage costs.
A restocking fee of up to 15% may apply.
No returns will be accepted after 30 days of delivery date.